Frequently Asked Questions
How quickly can WestLasers repair my Vbeam Prima if it goes down?
Our Orange County and San Diego clients enjoy **rapid response times**. In most cases, we can dispatch a technician **same-day or within 24 hours**. Being local to Southern California means we can get your Vbeam Prima back up and running faster – often restoring function on the first visit. In urgent cases (e.g. device completely down), we prioritize service calls to minimize your downtime.Which Vbeam Prima error codes indicate I need professional service?
Any persistent error code should be addressed, but some common ones that definitely require a technician include **6.1 (Calibration Failure)**, **14.x (Power Supply errors)**, and **18.1 (Energy fault)**. Additionally, repeated **7.x cooling errors** (over-temp or low water) or **10.1 handpiece detection faults** merit a service call if basic troubleshooting doesn’t clear them. Our team has the Candela diagnostic tools to fix these issues safely.Do you use genuine Candela parts for Vbeam Prima repairs?
Absolutely. WestLasers **only uses OEM Candela parts** and compatible consumables for repairs. Whether it’s a flashlamp, dye kit, fiber, or a filter, we source authentic parts to ensure optimal performance and maintain your laser’s warranty and specifications. Using genuine parts, combined with our certified expertise, means your Vbeam Prima is restored to factory standards.How often should a Vbeam Prima be serviced or calibrated?
We recommend a **preventive maintenance** check at least **once a year** for a busy clinic’s Vbeam Prima. During a PM visit, we’ll replace the DI water and filters, clean optics, test the energy output, and calibrate the system. The dye module and flashlamps typically last a long time (many months to years), but we’ll inspect their pulse counts and let you know if they’re nearing end-of-life. Regular annual servicing helps catch issues early and keeps your laser firing at peak power.How much does Vbeam Prima repair service cost?
Repair costs depend on the issue, but WestLasers offers **transparent, upfront pricing**. We’ll diagnose the problem and provide a **flat-rate quote** for the recommended repairs. Simple fixes (like replacing a flashlamp or sensor) are typically a few hundred dollars, whereas major component replacements (such as a power supply) will cost more. Rest assured, our rates are highly competitive for the Southern California market, and we always get approval before proceeding with any costly fix.Do you service other Candela lasers like the Vbeam Perfecta or GentleMax?
Yes. Our technicians are experienced with the **entire Candela product line**. We regularly repair **Vbeam Perfecta** (the predecessor PDL-only model), as well as Candela’s Gentle series (GentleLase, GentleMax Pro) and more. If you have multiple laser systems (Candela or other brands), we can service them all in one visit – saving you time and travel fees.*Learn more about our Candela & aesthetic laser services in our knowledge hub, check out the latest tips on our blog, or contact us anytime for personalized support.*